Returns Policy
1. Return Window:
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Customers have 21 days from the date of receiving their order to initiate a return.
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2. Eligible Items for Return:
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We accept returns for items that meet the following criteria:
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Items must be in new, unworn, and unused condition.
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Items must have all original tags and packaging intact.
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Personalized, customized, or final sale items are not eligible for return.
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3. How to Initiate a Return:
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To initiate a return, please contact our customer service team at info@meltchildrensclothing.com. Provide your order number and a detailed reason for the return. Our team will guide you through the return process.
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4. Return Shipping:
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Customers are responsible for return shipping costs, unless the return is due to an error on our part, such as sending the wrong item or a defective product.
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We recommend using a trackable shipping method to ensure the safe return of the item.
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5. Refunds and Processing:
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Once we receive and inspect the returned item, we will process your refund within 5-7 business days.
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Refunds will be issued to the original payment method used during the purchase.
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Shipping and handling fees are non-refundable, except in the case of an error on our part.